engljezik.png bihjezik.png

Quality Policy

Quality is the fundamental value on which ISS bases its work.

The commitment to quality is evident in the realization of the vision, mission, values, and strategic objectives:
Providing employees with opportunities to acquire a high level of knowledge, skills, and competencies, and increasing employee satisfaction while continuously encouraging their participation in improving the Company's activities;

Enhancing the Company's activities by regularly collecting feedback from employees and stakeholders regarding their satisfaction with the Company's work;
Involving all stakeholders in the Company's activities through open dialogue and collaboration;
Regularly publishing reports that describe and analyze general findings of external quality assurance activities;
Conducting regular, independent, and autonomous external quality assurance, for which activities and outcomes are fully accountable;

Ensuring the professional conduct of Company employees in communication with stakeholders based on principles of equality and non-discrimination on any basis;

Implementing and continuously improving processes of internal quality assurance and periodic external evaluations that demonstrate the alignment of activities with quality standards;

Ensuring regular review and assessment of the Quality Policy with the aim of monitoring and improving its effectiveness and efficiency;

Employees of ISS are familiar with the Quality Policy and act in accordance with it in their daily activities.
0 0